Exahost General Terms And Conditions

• The Conditions Stated Here Its Purpose Is To Organize The Service In Order To Ensure The Best Level Of Service For All Clients.
• As We Always Care About Our Customers, The Company Has The Right To Change Any Part Of This Agreement At Any Time Seems Appropriate, In A Way That Doesn’t Affect The Two Parties And Without Referring Back To The Customer, Also The Customer Must Periodically Review The Terms Of Service, As Providing Our Services Based On Your Full Agreement With What Is Stated Here.
• Exa Host Has The Right To Refuse Providing Any Service, Suspend Or Terminate It, Also Close The Customer’s Account Without Referring To Him Incase He Doesn’t Respond Our Warnings In These Cases: Misuse Of The Service, Breaking Any Of Following Criteria (Use Of Exa Host Services For Illegal Activities, Including Which Contains Storing Or Distributing Illegal Copies Of Programs That Have Copyright, Harming The Interests Of The Company, Its Systems, Intellectual Property Or Services, The Use Of Materials With Bad Content That Violates Morals, Or Materials Related To The Infringement Of Freedoms And Personal Information , Materials That Threaten The Environment And Society, And Harm Others, Such As Attacking E-Mail, Websites, Or Private Servers, Using Spyware Or Piracy). In These Cases We Do Not Refund Any Amounts Paid For Services. The Client Has Full Moral And Legal Liability If Proven.
• In Case That The Client Has Defamed The Company Or One Of Its Employees Or Administrators, The Company’s Management Has The Right To Cancel The Contract And Refuse To Provide Any Service, And Suspend The Active Ones ,Instead Of That The Customer Has The Right To Go To The Competent Authorities To  Complain.
• Exa Host Is Irresponsible For Any Damages That Have Affected Any Part As A Result Of Any Violations Of Indicated Standards, Or Misuse Of Services By One Of Its Clients, Or Problems Resulting From The Occurrence Of Circumstances Beyond The Control Of The Company, Sudden Malfunctions Or Unexpected Technical Errors, And It Is Not Entitled For Any Part To Claim Compensation For Any Damage As A Result Of This.
• All Clients Are Obligated To Compensate Exa In An Appropriate Manner, Whether Materially Or Morally In Case That They Do Not Comply With These Standards Or Any One Of Them Has Been Breached, And Exa Has The Right To Estimate The Problem And The Damage That Occurred.
• In Case That The Customer Asked To Delete His Account, Including All His Services, He Is Not Entitled To Request Any Backup Copies Or Restoration Of His Data, And A New Cost For Subscription Will Be Required.
• Exa Host Has The Right To Amend The Prices Or Details Of Services At The Time It Seems Appropriate Without Consulting Any Parties In Advance.
• Exa Host Is Committed To Do The Best To Get A High Performance And Stability, But The Client Must Know That It Is Impossible To Provide An Electronic Service Without Sudden Faults Or Unexpected Technical Errors Such As Those Related To Service Interruption, Errors Resulting From Misuse, Problems With Internet Connection Hacking Attempts, Or DNS Problems, And Accordingly, The Use Of Our Services Is The Responsibility Of The Customer.
• All Clients Are Fully Responsible For Their Accounts And Sub Accounts In The Company, Also Any Action They May Take Through Their Client Are Regarding The Services And Domains In The Account, So Customers Must Fully Maintain Their Client Area Credentials .
• No One Has The Right To Communicate With Exa Regarding Any Service Or Domain Listed In A Customer’s Account Except For The Person Whose Data Is Registered In The Account (Name: Email, Mobile Number) And Which Proves His Ownership Of The Account, And In The Case That The Customer Requests Changing Any Of These Data We Must Be Confirmed By A Phone Call Through The Number Registered In The Account Or By Sending Necessary Documents To Complete The Data Change Process.
• All Customer Requirements Related To Taking Any Actions Towards His Services Or His Account Must Be Documented Through The Ticketing System For Reference At Any Time If Necessary.
• Exa Has The Right To Close The Client’s Account If The Account Doesn’t Contain Any Active Service And Without Referring To The Customer.
• It Is Prohibited For A Customer To Resell Or Distribute Any Service Provided By Exa Unless There Is Agreement With The Company Management .